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Frequently Asked Questions
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How can I create a new ID?
▶ Click here to make an account.
Or click [SIGN IN] on the right dropdown above.
You can see a button [CREATE AN ACCOUNT]. -
I cannot remember my Password.
▶ Click here to find your Password.
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I want to close my Account.
Removal requests can be made in your account's [PRIVACY SETTINGS] page. ▶ Click here to go.
Or you can just contact our CS center for help.
Once you send a request to remove your account, our staffs will check and proceed the removal within 2~3 business days. -
How can I change my Password?
To change your password, sign in and click on [MY ACCOUNT].
My Account is located at the top of ETUDE web page.
You can change your Password on [ACCOUNT INFORMATION].
If you want to change ID, please contact us.
▶ Click here to contact supporter team. -
How can I change my Address?
To change your account information, sign in and click on 'My Account'.
My Account is located at the top of ETUDE web page.
You can change your address on 'Address Book'.
For DHL shipment, please put physical address not PO Box address. -
Why was my account closed?
In case you fail to log in the website for several times, the account will be automatically locked for our security.
Then, you may contact our CS team to unlock the account.
If you post any SPAM reviews with promotional purposes, the site can forcibly suspend your account according to our matter of policy. -
My destination is not on the destination list.
There are some destinations we are restricted to offer shipping service.
- All European locations applied under the GDPR policy.
- GCC locations (UAE/Qatar/Bahrain/Oman/Kuwait/Saudi Arabia) (due to local establishment)
- Hong Kong SAR China/Thailand/Singapore/Malaysia/Philippines/Indonesia/Macau SAR China/Taiwan Region (due to local establishment)