• I don't know how to add Free Gifts.

    Free gifts will not appear in your shopping cart when making an order.
    They are automatically included in the parcels by shipping facility.

  • Is there any additional shipping fee for promotional items?

    There are some extra shipping fee for promotional items with all different shipping price depending on each weight.

  • I want to change something in my order.

    We cannot change anything in order that you already paid.
    You can click "HOLD" button in your account if your order is still in "Placed" status and please send us an email to cancel the order.
    ※ In case the order status have already become "In Progress” or “Shipped”, cancellation is not available.

  • Where can I put my discount coupon code?

    Discount codes can be applied in Checkout page.

  • Can I use online coupons at off-line stores?

    Offline stores are not interlocked with our website.
    Therefore, All the membership benefits, events and coupons are effective only on the website.

  • I cannot use my coupon.

    1. Please check if you were logged into the account while entering the coupon code.
    2. Please check if you have any (un)successful order with the coupon code.

  • My destination is not on the destination list.

    There are some destinations we are restricted to offer shipping service.
    - All European locations applied under the GDPR policy.
    - GCC locations (UAE/Qatar/Bahrain/Oman/Kuwait/Saudi Arabia) (due to local establishment)
    - Hong Kong SAR China/Thailand/Singapore/Malaysia/Philippines/Indonesia/Macau SAR China/Taiwan Region (due to local establishment)

  • What is 'Shopping Cart'?

    The 'Shopping Cart' let you keep your interesting wish items and purchase multiple products at once.
    Click on 'Shopping Cart' at the top of the page.
    ▶ Click here to go to the Shopping Cart.

  • How can I move items to Wishlist in the shopping cart?

    Go to your Shopping Cart page and click on the 'Move' button of 'Move to Wishlist'.
    ▶ Click here to go to the Shopping Cart.

  • How much does it cost for Shipping?

    Items are automatically calculated based on pre-input weight data and your destinations when placing an order.
    For Shipping fee table, Click here.

  • Can I reuse my coupon?

    Coupons cannot be re-applied even though orders are not successful.
    If your coupon becomes invalid after your failure in order, please send us an email to Customer Service notifying the failed order number.

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